Refund policy

Your satisfaction is important to us. If you're not happy with your order, we accept returns under the following conditions:

1. Return Eligibility

• Returns must be initiated within 7 days of delivery.

• Items must be unused, unburnt, and in original packaging.

• Used candles or broken jars due to customer mishandling will not be accepted.

2. How to Initiate a Return

• Email us at thewhisperingmoth1@gmail.com with:

  • Your order number

  • Reason for return

  • Clear photos/videos of the product

• Once approved, you will receive the return address and instructions.

3. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, we will cover the shipping cost.

• If the return is due to personal preference (like scent not matching expectations), the return shipping will be at your cost.

4. Refund Timeline

• All Refund will be credited within 5-7 working days.

• Refunds will be made to the original payment method used.

• Shipping charges are non-refundable, unless the return is due to a damaged or incorrect item.